Trade In Valuation Specialist

About This Role

This role involves managing trade-in workflows for used car operations, focusing on vehicle assessments, pricing calculations, and task evaluations to facilitate seamless customer transitions to Tesla vehicles. The specialist will concentrate on Final Offers, Estimates, Cases, and Hotline support to ensure prompt order turnarounds and provide immediate assistance to sales and delivery teams.

Responsibilities

• Evaluate and check trade-in vehicle information for precise pricing, covering Final Offers, Estimates, and Cases, in line with business rules and industry norms
• Manage urgent Hotline submissions to deliver fast reviews and settle trade-in concerns raised by Sales and Delivery staff
• Examine finished pricing work for mistakes or patterns of lag, contributing to solutions for urgent problems involving incomplete info or title mismatches
• Assist on-site groups with immediate advice on pressing trade-in matters, emphasizing pricing estimates, conditions, and modified components to accelerate customer handovers
• Step in for extra hours, night shifts, or time off as required; adjust to high-demand times by backing auctions, wholesale efforts, or unique assignments
• Offer simple tips and fixes to internal customers for handling routine procedure challenges and ensuring consistent team flow
• Help with even shift rotations and task distribution to sustain reliable output and prevent interruptions amid demanding schedules

Requirements

• 2+ years of professional experience
• Strong attention to detail and solutions-oriented mindset
• Strong verbal and written communication skills
• Prior experience in administrative or operations roles
• 2+ years experience in Automotive

Qualifications

• Bachelor's degree or equivalent experience
• 2+ years of professional experience, with 2+ years in Automotive

Nice to Have

• Basic knowledge of market trends or automotive processes
• Notary certification

Benefits