Teller

About This Role

As a Teller, you will be an integral part of the local community, supporting customer engagement by processing transactions, promoting digital solutions, and connecting customers to banking services. This role involves completing operational activities, minimizing risks, and building relationships with customers while identifying their financial needs.

Responsibilities

• Support customer engagement by processing teller transactions
• Share digital solutions and make appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently
• Receive direction from managers and exercise judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers' financial needs

Requirements

• 6+ months of interacting with customers experience

Qualifications

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education

Nice to Have

• Customer service focus with experience handling complex transactions across multiple systems
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and team members
• Experience working with others on a team to meet customer needs
• Cash handling experience
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues