Teller

About This Role

This role delivers a unique customer experience to improve financial well-being and create loyalty. It involves processing various customer interactions and educating customers on banking alternatives.

Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
• Process a variety of customer interactions
• Educate customers on alternatives available for their financial interactions
• Identify banking opportunities during customer interactions and refer as appropriate
• Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources
• Apply product and procedural knowledge to solve customer's problems
• Adhere to all policies and procedures, demonstrating sound judgment within established limits
• Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Qualifications

• No Degree
• Prior experience is not required.

Nice to Have

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Benefits