Technical Service Advisor

About This Role

The Technical Service Advisor provides essential technical product support for Laars Heating Systems, assisting contractors, representatives, homeowners, and other customers. This role involves troubleshooting, documentation, and acting as a liaison with engineering and sales teams.

Responsibilities

• Provide documentation and technical support for products, including plumbing, electrical, gas, and venting, as well as technical troubleshooting.
• Participate in and support the creation of all technical service procedures and bulletin documentation.
• Provide parts identification for Laars products.
• Attend field job sites for product support as required.
• Communicate field feedback to the sales, service, and engineering groups.
• Participate in Laars-sponsored educational training seminars.
• Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary.
• Participate in the new product development process by attending product and service review meetings.

Requirements

• 3+ years’ experience with HVAC systems, equipment, design, applications and service
• Strong customer service focus
• Strong oral and written communication skills
• Proficient knowledge of MS Office
• Ability to interpret mechanical, electrical and architectural drawings
• Ability to interpret engineering specifications and design
• Proficient computer skills in Word, Excel, Power Point, CAD
• Knowledge and Understanding of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACNet, Lon Works, Modbus and their protocols

Qualifications

• High School Diploma required, Associates Degree in a Technical major, preferred
• 3+ years’ experience with HVAC systems, equipment, design, applications and service

Nice to Have

• Associates Degree in a Technical major

Skills

* Required skills