Tailored Care Management Supervisor

About This Role

Lead and inspire a dynamic Tailored Care Management team to deliver whole-person care for individuals living with mental health challenges, substance use disorders, and disabilities. The supervisor will provide strategic oversight, promote program excellence, and foster collaboration to empower individuals to thrive.

Responsibilities

• Champion innovative care for individuals throughout Wilmington and surrounding counties
• Mentor and support Care Managers to deliver high-quality, person-centered services
• Drive program excellence through strategic planning, quality improvement, compliance, and fiscal oversight
• Foster collaboration and creativity while keeping clients and staff at the heart of everything we do

Requirements

• Master’s degree in a human services field
• Full or provisional license: LCAS, LMFT, LCSW, LCMHC, or RN
• At least 3 years of experience in care management, coordination, or case management
• Strong communication, crisis de-escalation, and strategic problem-solving skills
• A valid driver’s license and insurance for work travel

Qualifications

• Master’s degree in a human services field
• At least 3 years of experience in care management, coordination, or case management; Minimum of one (1) year of supervisory or team lead experience preferred

Nice to Have

• Minimum of one (1) year of supervisory or team lead experience

Skills

* Required skills

Benefits