Systems Administrator

About This Role

Provide direct technical support for a wide range of systems, including Windows, Apple, iOS, and Android environments, maintaining an active DoD TS/SCI security clearance and working onsite to ensure efficient resolution of technical issues.

Responsibilities

• Provide direct technical support to customers
• Prepare and deliver technical briefings and reports to staff and vendors
• Effectively teach technical concepts to customers
• Support Windows and Apple environments, including associated back-up solutions
• Install and troubleshoot hardware and software across both platforms
• Support iOS and Android devices, including setup, troubleshooting, and maintenance
• Diagnose and resolve technical issues efficiently
• Stay up-to-date with the latest technologies and advancements
• Adapt to evolving technical environments and user needs

Requirements

• Active DoD TS/SCI security clearance
• Ability to work onsite 5 days/week at Seal Beach, CA location
• 5+ years of direct technical support experience in front of the customer
• Exceptional verbal and written communication skills
• Experience supporting both Windows and Apple environments
• Proficiency in installing and troubleshooting hardware and software across both platforms
• Experience in supporting iOS and Android devices
• Ability to diagnose and resolve technical issues efficiently
• Knowledge of best practices for system maintenance and user support

Qualifications

• 5+ years of direct technical support experience in front of the customer

Skills

* Required skills