Surgery Scheduler

About This Role

This role involves coordinating surgical appointments, verifying insurance, obtaining authorizations, and communicating with patients and surgical centers. The coordinator also manages pre-operative requirements and maximizes provider surgical block time.

Responsibilities

• Process surgical posting requests from multiple ENT physicians
• Obtain pre-operative clearance, lab-work, and diagnostic imaging orders
• Verify insurance eligibility and surgical benefits for surgery patients
• Obtain prior authorizations required for surgical procedures, including appealing denials and scheduling peer-to-peer reviews
• Communicate and schedule surgeries with referred patients, triaging medical questions to the surgeon
• Calculate and collect surgical deposits prior to surgery
• Build and maintain rapport with surgery centers and hospitals
• Schedule and coordinate patient appointments based on plan of care, patient satisfaction, and clinic efficiency
• Answer incoming calls and transfer them to the appropriate department or individual
• Maintain spreadsheets to track data, inputting data in trackers in a timely manner

Requirements

• Surgical scheduling experience
• Experience with insurance verification
• Understanding of medical billing practices and terminology
• Keen sense of decision-making and judgement
• Active listening skills
• Effective time management skills
• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Proficient in using computer systems and office software (e.g., MS Office, MS Teams, scheduling software)
• Ability to work independently and troubleshoot problems

Skills

* Required skills

Benefits