Supervisor

About This Role

The Supervisor drives daily results and leads sales floor activities, acting as a role model for excellent customer experiences and fostering a high-performing and inclusive environment.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team
• Drive performance through zone management, coaching, and team motivation when assigned as Sales Floor Captain
• Ensure daily tasks and operational priorities are executed with Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team
• Help facilitate the training and onboarding of new Team Members and support consistent reinforcement of standards, brand values, and store policies
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture
• Proactively step in to resolve customer issues with empathy, speed, and ownership
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders

Requirements

• Previous experience in a supervisory or management role in retail
• Passion for the SKIMS brand
• Strong ability to lead by example and motivate a team in a fast paced environment
• Excellent communication and interpersonal skills
• Ability to use sales data and feedback to improve team performance and drive business results
• Strong attention to detail and ability to uphold visual and operational standards
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
• Ability to stand, remain physically active, move around all areas of the store, and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Open Availability, including evenings, weekends, holidays, and overtime as needed

Qualifications

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry

Nice to Have

• Experience in fashion or related industry

Benefits