Supervisor of Business Ventures

About This Role

Supervise and oversee the daily operations of business venture programs, including retail management, staff training, client support, and customer service initiatives.

Responsibilities

• Oversee and supervise the day-to-day operations of THE STORE and LWCC programs
• Provide oversight to Day Habilitation Support Staff and participants who are LW employees/volunteering/employed at The STORE and the LWCC
• Conduct observations of staff and people supported regarding customer service and satisfaction
• Manage customer service suggestions and complaints
• Manage inventory, including loss prevention through expired or damaged products
• Ensure merchandise presentation, cleanliness, and health and safety standards are met
• Proactively build and maintain customer relationships
• Drive agency vehicles; demonstrate safe driving practices; participate in agency driver safety course
• Attend all required meetings and training courses
• Ensure incident reporting procedures are followed as per regulations and agency policies
• Adhere to agency quality standards of operation
• Maintain all required OPWDD and agency training certifications
• Become skilled with agency software (ie: Word, Outlook, etc.)
• Adhere to paperwork timeframe submissions weekly reconciliation, end-of-month paperwork and budget
• Recruit, interview, hire, evaluate and train staff
• Create employee schedules, assigning schedules and responsibilities to employees

Requirements

• High School diploma or equivalent
• Minimum two years’ experience in ID/DD or related human services background
• Excellent verbal and written communication skills
• Valid Driver’s License
• Excellent computer skills

Qualifications

• High School diploma or equivalent required; Bachelor’s Degree in Human Services field preferred
• Minimum two years’ experience in ID/DD or related human services background

Nice to Have

• Bachelor’s Degree in Human Services field
• Experience in customer service and retail management

Skills

* Required skills

Certifications