Residential Quality Improvement Coordinator

About This Role

This full-time role focuses on enhancing competency in regulatory-based training for a diverse workforce, requiring travel throughout Queens, Manhattan, and Long Island.

Responsibilities

• Scan, file, and distribute documents; create and maintain electronic filing systems and perform data entry into various databases or Microsoft programs (Word, Excel)
• Ensure all information necessary to support billing is included and appropriate
• Contact Care Coordination and other team members to obtain and/or correct Life Plans as needed
• Track receipt of and maintain dates when Life Plans are due, notifying and following up with appropriate parties
• Maintain and monitor effective dates of Staff Action Plan and provide information to program as needed
• Support program staff as a liaison to Care Coordinators/Care Coordinator Supervisors and Managed Care Organizations to resolve Life Plan issues and discrepancies
• Complete billing audits to ensure compliance regulations are met and track/trend any issues or concerns
• Become a trained certified investigator and obtain a training certification in SCIP-R or CPR/1st Aide

Requirements

• Bachelor’s Degree or relevant experience
• Proficiency in Microsoft applications including Word, Excel, PowerPoint & Outlook
• Excellent verbal & written communication skills
• Excellent organizational & time management skills
• Excellent customer service skills
• Ability to work well independently, within a team, with different departments & with various levels of staff
• Previous experience (2+ years) working in an OPWDD setting, including knowledge of ISP’s/Life Plan’s, Staff Action Plans and other relevant service documentation

Qualifications

• Bachelor’s Degree or relevant experience
• 2+ years working in an OPWDD setting

Skills

* Required skills

Benefits