Strategic Solutions Manager, Platform Success

About This Role

This role involves leading high-impact, cross-functional initiatives within the Platform Success team, focusing on solving complex challenges for strategic clients to drive revenue growth, product adoption, and operational efficiency.

Responsibilities

• Coordinate high-priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance
• Identify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white glove service and partnership
• Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution
• Support project scoping and track timelines and deliverables to ensure alignment across teams
• Assist in translating ambiguous challenges into structured problem statements and action plans
• Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client-centric solutions
• Drive client usage of underutilized features, automation, or advanced targeting strategies to unlock value
• Advocate internally for product or workflow improvements based on field and team learnings
• Own specific project tasks with limited direction, ensuring timely completion and clear communication across parties
• Document successful project outcomes and help translate into reusable frameworks, templates, and best practices for future client use cases

Requirements

• Bachelor's Degree
• 4+ years experience building client relationships and tracking towards revenue targets
• Proven experience building and optimizing programmatic campaigns using platform insights and data
• Hands-on experience with programmatic tools
• Client-facing experience; able to translate complex problems and strategies into clear, actionable plans and business solutions
• Skilled at engaging with Product, Engineering, Account Management, Trading and Sales teams; Able to effectively translate needs, priorities, and technical concepts to ensure alignment and drive project success
• Demonstrated ability to take initiative and work independently without detailed instructions
• Naturally curious and resourceful
• Experience developing new processes, tools and collateral for use across clients
• Strong analytical skills to draw insights from large datasets
• Excellent written and verbal communication skills
• Passion for working in a space that sits at the intersection of healthcare and technology

Qualifications

• Bachelor's Degree
• Four (4) years’ experience building client relationships and tracking towards revenue targets.

Nice to Have

• Prior experience working with healthcare clients or within regulated industries
• Knowledge of paid search and social campaigns across Google Ads and Facebook
• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.)
• Knowledge of agency media planning process, including how programmatic fits alongside social, email and TV

Skills

* Required skills

Benefits