Store Service Manager

About This Role

Lead a team focused on driving sales in service, parts, and fleet operations while ensuring exceptional customer service in an automotive service center. Maintain shop productivity, recruit and train staff, and ensure compliance with company standards.

Responsibilities

• Lead, train, and motivate store associates and technicians to achieve sales and service goals
• Manage store operations, including productivity, profitability, and customer satisfaction
• Ensure compliance with safety, environmental, and company policies
• Maintain staffing levels by hiring, developing, and retaining top talent
• Oversee shop workflow, ensuring efficiency, accuracy, and high-quality service
• Resolve customer concerns with professionalism and care
• Support fleet business relationships and vendor partnerships
• Perform opening and closing duties as a keyholder

Requirements

• 1+ year of experience in automotive service or retail management
• Valid driver’s license
• Strong leadership, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Basic math and computer skills (POS, cash handling, reports, etc.)
• Flexible availability, including evenings, weekends, and holidays

Qualifications

• High school diploma or equivalent (college or technical program preferred)
• 1+ year of experience in automotive service or retail management

Nice to Have

• College or technical program

Skills

* Required skills

Benefits