Store Manager in Training (MIT)
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves overseeing daily store operations, supervising and training team members in cookie sales and customer deliveries, and supporting the Store Operations Manager with inventory and scheduling to ensure high customer service standards.
Responsibilities
- Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
- Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
- Lead new hourly staff onboarding and initial training
- Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
- Support Store Ops Manager with ordering, inventory control and scheduling
- Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
- Ensure all team members are upselling and providing excellent customer service
Requirements
- At least 1 year of experience in a supervisory role within a restaurant or retail store
- Prior experience conducting in-person interviews of hourly support staff
- Prior Point of Sale (POS) systems experience
- Ability to utilize MS Office, Word and Applicant Tracking System
- Must be 18 years of age or older
- Legal eligibility for employment in the United States
Qualifications
- At least 1 year of experience in a supervisory role within a restaurant or retail store
Skills
* Required skills
Benefits
About Insomnia Cookies
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide...