Specialist I, Customer Service
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
As a Specialist I, Customer Service, you will be the primary contact for customers, managing the entire order lifecycle from entry to invoicing. You will ensure seamless order processing and exceptional service by collaborating with internal teams and resolving escalations.
Responsibilities
- Serve as the expert for customer order management and communication
- Process and track orders using SAP S4H, ensuring accuracy and timeliness
- Handle urgent requests and escalations with professionalism and urgency
- Collaborate with global planners and internal teams to meet customer expectations
- Generate reports and insights to support on-time delivery and continuous improvement
- Support consignment inventory management, RMAs, and other customer-specific processes using ASM and customer systems
Requirements
- 2+ years of customer service experience in a high-tech or fast-paced environment
- Proficiency in SAP (Sales & Distribution, Materials Management)
- Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables)
- Strong organizational skills
- Customer-first mindset
- Ability to multitask, prioritize, and work independently under pressure
- Proactive, flexible, and team-oriented attitude
Qualifications
- 2+ years of customer service experience in a high-tech or fast-paced environment
Nice to Have
- Bachelor’s degree or equivalent experience (5+ years in a related field)
- Background in business administration, supply chain, or accounting
Skills
* Required skills
About ASM
ASM is a leading semiconductor manufacturing company with over 55 years of innovation, playing a crucial role in trends like 5G, cloud computing, AI, and autonomous driving. They value diversity, inclusion, and sustainability.