Spa Attendant

About This Role

Provide exceptional customer service to spa guests, ensuring their comfort and satisfaction from arrival to departure. Maintain the cleanliness and orderliness of spa facilities while promoting services and retail products.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure, confirming appointments and addressing inquiries
• Escort guests to changing rooms and treatment areas, providing information about spa facilities and amenities
• Manage appointment changes and cancellations, communicating effectively with clients, coordinators, and therapists
• Maintain cleanliness and order in the spa, including treatment rooms, changing rooms, and relaxation areas
• Restock towels, robes, slippers, and other spa supplies as needed
• Monitor and report any maintenance issues to spa management
• Actively promote spa services and retail products, offering recommendations based on client needs
• Provide information about current promotions and packages to guests
• Assist with inventory management and restocking of retail items
• Address client concerns and provide solutions in a timely and professional manner
• Ensure client privacy and confidentiality at all times
• Maintain a professional appearance in accordance with Company standards

Requirements

• High school diploma or equivalent
• A minimum one (1) year of experience in a related field
• Excellent communication and interpersonal skills
• Strong customer service orientation with a focus on guest satisfaction
• Attention to detail and commitment to maintaining a clean and organized environment

Qualifications

• High school diploma or equivalent
• A minimum one (1) year of experience in related field

Nice to Have

• Knowledge of spa treatments, products, and protocols
• Basic knowledge of Gmail/Microsoft Outlook

Skills

* Required skills