Bell Attendant/Front Desk Agent

About This Role

This role combines the responsibilities of a Bell Attendant and a Front Desk Agent, providing exceptional guest service, assisting with luggage, promoting hotel features, and managing reservations and check-ins/check-outs for guests at The Wilde Resort and Spa.

Responsibilities

• Welcome and escort guests to and from their rooms and assist with luggage
• Inform guests of all safety features and unique room features
• Promote hotel outlets and services
• Provide door assistance and luggage service, including delivery of items to guest rooms
• Store guest baggage upon request and assist with loading and unloading vehicles
• Answer all guest questions accurately and resolve problems in a timely manner
• Make restaurant, transportation, and/or entertainment reservations for guests (Concierge services)
• Book guest reservations and/or coordinate with a reservation center
• Register guests into the hotel in a prompt and courteous manner, using up-selling techniques
• Handle confidential guest information with a high degree of integrity
• Answer and route calls as appropriate; take guest messages with accuracy
• Resolve minor guest complaints and inform supervisor of major issues

Requirements

• High school or equivalent education
• Bell Services and/or Front Desk Agent experience
• Good understanding of hospitality industry procedures and practices
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to provide exceptional customer service
• Basic computational ability and computer skills

Qualifications

• High school or equivalent education
• Experience in Bell Services and/or Front Desk Agent roles

Benefits