Solution Architect (Field Service Management)

About This Role

Lead the design and implementation of Field Service Management (FSM) solutions for clients in the utilities and energy sectors. This role involves developing architectural blueprints, providing technical guidance, engaging with clients, and mentoring a team of technical professionals.

Responsibilities

• Lead the design of comprehensive FSM solutions tailored to specific client needs in the utilities and energy sectors
• Develop detailed architectural blueprints that outline system integrations, data flows, and technical specifications
• Ensure solutions are scalable, secure, and aligned with industry standards and best practices
• Provide technical guidance and oversight during FSM solution implementation
• Collaborate with cross-functional teams to ensure cohesive and efficient project delivery
• Engage with clients to understand their business processes, requirements, and challenges
• Translate client needs into functional and technical requirements, ensuring clear communication and alignment
• Recruit, mentor, and develop a team of technical professionals, fostering a culture of continuous learning and excellence
• Establish and enforce best practices for solution design, coding standards, and system integrations
• Conduct regular code and design reviews to ensure quality and adherence to architectural standards

Requirements

• 10+ years of experience in Field Service Management solutions
• Significant focus on utilities and energy industries
• Proven track record of leading complex FSM implementations
• Experience integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• Experience with development of Web-based business applications
• Experience with planning, designing, and developing integration solutions using SOAP & REST web services
• Strong understanding of utility operations, asset management, and regulatory compliance
• Demonstrated experience in team building and leadership
• Excellent project management skills (planning, execution, risk management)
• Exceptional communication and interpersonal skills
• Technical proficiency in FSM software platforms, system integration, and data analytics

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum of 10 years of experience in implementing Field Service Management solutions, with a significant focus on the utilities and energy industries. Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).

Nice to Have

• Advanced degree (MBA or Master’s)
• Experience with Click or similar FSM platform
• Consulting background with client-facing roles
• Familiarity with GIS integration and mobile workforce management solutions
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management
• Professional certifications in solution architecture or relevant technical areas

Skills

* Required skills

Benefits