SME, Workflow Services

About This Role

This role involves pre-sales and solution design activities for Ricoh's services, focusing on understanding client environments and recommending effective workflow and technology solutions. The SME acts as a subject matter expert across Ricoh's service portfolio to ensure smooth solution implementation and client satisfaction.

Responsibilities

• Work closely with the sales team to facilitate services opportunities within assigned accounts
• Identify customers’ business challenges addressable by Ricoh technologies and solutions
• Analyze and document customer technical requirements and design appropriate solutions
• Design workflow and technology solutions for client environments
• Maximize project profitability on assigned solution engagements
• Provide pre‑sales support including customized technical demonstrations
• Develop solution designs and accurate labor estimates for implementation
• Provide input to sales teams on Statements of Work (SOW) for proposed solutions
• Interface with customer IT organizations to assess their current technology environment
• Maintain technical certifications and stay current on Ricoh product and solution training

Requirements

• Minimum 3 years of related work experience in technical sales support or industry‑related technical sales
• Proficiency in MS Office Suite and Visio
• Working knowledge of Ricoh and third‑party products and related environments
• Proficiency in document process analysis (current state and future state)
• Working knowledge of computer operating systems, servers, and network environments

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred; or equivalent experience
• Minimum 3 years of related work experience in technical sales support or industry‑related technical sales; 5 to 7 years preferred.

Nice to Have

• Relevant technical certifications

Skills

* Required skills

Benefits