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This role involves pre-sales and solution design activities for Ricoh's services, focusing on understanding client environments and recommending effective workflow and technology solutions. The SME acts as a subject matter expert across Ricoh's service portfolio to ensure smooth solution implementation and client satisfaction.
Responsibilities
- Work closely with the sales team to facilitate services opportunities within assigned accounts
- Identify customers’ business challenges addressable by Ricoh technologies and solutions
- Analyze and document customer technical requirements and design appropriate solutions
- Design workflow and technology solutions for client environments
- Maximize project profitability on assigned solution engagements
- Provide pre‑sales support including customized technical demonstrations
- Develop solution designs and accurate labor estimates for implementation
- Provide input to sales teams on Statements of Work (SOW) for proposed solutions
- Interface with customer IT organizations to assess their current technology environment
- Maintain technical certifications and stay current on Ricoh product and solution training
Requirements
- Minimum 3 years of related work experience in technical sales support or industry‑related technical sales
- Proficiency in MS Office Suite and Visio
- Working knowledge of Ricoh and third‑party products and related environments
- Proficiency in document process analysis (current state and future state)
- Working knowledge of computer operating systems, servers, and network environments
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred; or equivalent experience
- Minimum 3 years of related work experience in technical sales support or industry‑related technical sales; 5 to 7 years preferred.
Nice to Have
- Relevant technical certifications
Skills
* Required skills
Benefits
About RICOH COLOMBIA
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. They empower digital workplaces by enabling individuals to work smarter from any location and harness the power of in...