Field Specialist I, Advanced CIP

About This Role

Serve as a strategic technical expert for Ricoh's Advanced CIP division, providing high-level support for a wide range of Ricoh products and services, and managing customer relationships.

Responsibilities

• Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms.
• Lead complex service efforts and mentor peers in resolving advanced technical issues.
• Share expertise in equipment operations and adjustments based on specifications and documentation.
• Identify opportunities to increase product utilization and customer value.
• Serve as a trusted advisor, anticipating customer needs and promoting Ricoh’s full suite of support offerings.
• Manage own schedule while supporting team workload coordination.
• Build and maintain strong, professional relationships with customers and Ricoh personnel.
• Execute service calls efficiently using Ricoh’s field call management systems.
• Deliver training, observe workflows, and present solutions to improve customer operations.
• Meet response time, repair time, and quality benchmarks while managing costs.
• Complete all required documentation, logs, and reports accurately and on time.
• Maintain inventory (car stock or on-site) as assigned.

Requirements

• Valid driver’s license and auto insurance per Ricoh policy
• High school diploma
• Meet certification requirements outlined in Ricoh’s Technology Services Training Role Inventory

Qualifications

• High school diploma required; coursework or experience in computers, electronics, mechanics, networking, and printing software preferred.

Nice to Have

• Coursework or experience in computers, electronics, mechanics, networking, and printing software

Skills

* Required skills

Benefits