Site Leader, Legal

About This Role

Lead the daily operations of a specialized legal office site, overseeing a small team, ensuring customer satisfaction, and fostering employee development. This role focuses on strategic alignment, relationship management, and continuous improvement.

Responsibilities

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
• Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
• Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
• Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
• Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
• Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
• Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.

Requirements

• High school diploma or GED
• Minimum of 2 years' experience in the legal industry
• Strong interpersonal and customer service skills
• Ability to communicate effectively with diverse stakeholders
• Excellent organizational skills
• Ability to lead and train employees effectively

Qualifications

• High school diploma or GED
• Minimum of 2 years' experience in the legal industry.

Nice to Have

• Experience in delivering classroom or informal training sessions
• Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software)
• Familiarity with different types of law and legal departments
• Proficiency in operating advanced machinery for complex jobs

Skills

* Required skills

Benefits