Shift Leader

About This Role

As a Shift Leader, you will captain the bakery operation by ensuring incredible customer service, maintaining operational standards, and leading a productive and fun shift for the team.

Responsibilities

• Provide incredible customer service and quality products to all guests
• Support store leadership by maintaining operations during your shift
• Communicate pertinent information and monitor production efficiency
• Hold the team accountable to company standards and procedures
• Assist in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for guests and staff
• Adhere to safe food handling practices
• Manage cash handling and deposits

Requirements

• 1+ year of customer service experience
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older

Qualifications

• At least 1 year of working experience in a customer service focused role

Skills

* Required skills

Benefits