Service Writer

About This Role

This Service Writer role is responsible for verifying warranty coverage, preparing service estimates, and creating detailed work orders for customers in the construction, transportation, and agriculture industries. The role requires excellent customer service skills and the ability to maintain comprehensive unit records.

Responsibilities

• Verify warranty and service contract coverage, explaining provisions and exclusions to customers
• Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles
• Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database
• Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals
• Maintain comprehensive unit records of identified problems and planned corrective actions
• Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation

Requirements

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations
• Good computer skills
• Problem-solving skills
• Able to accomplish monthly service goals and deadlines
• Excellent customer service skills with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure

Qualifications

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving

Nice to Have

• Refrigerated Transportation or Heavy Diesel dealership experience
• Basic mechanical knowledge
• Bilingual in Spanish

Benefits