Service Writer

About This Role

This Service Writer role serves as the crucial link between customers and the service department, documenting service requests and coordinating with technicians to ensure efficient service delivery. The primary goal is to enhance customer satisfaction through timely and effective service solutions.

Responsibilities

• Greet customers and assess their service needs, documenting all relevant information accurately
• Create and manage service orders, ensuring that all details are entered into the system correctly
• Coordinate with service technicians to schedule repairs and communicate timelines to customers
• Follow up with customers to provide updates on their service requests and address any concerns
• Maintain a clean and organized service area, ensuring that all tools and equipment are readily available

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a manufacturing or automotive environment
• Strong organizational skills
• Attention to detail
• Strong communication abilities

Qualifications

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a manufacturing or automotive environment

Nice to Have

• Associate's degree in business or a related field
• Experience with service management software or systems
• Knowledge of durable goods manufacturing processes

Skills

* Required skills