Service Writer

About This Role

This Service Writer role at ASCO Equipment involves engaging with customers and technicians to coordinate and schedule preventative maintenance for heavy equipment, managing work orders, and ensuring clear communication.

Responsibilities

• Take ownership of the customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on work orders, troubleshooting, technician progress, and general questions
• Monitor phones for field technician and customer calls
• Perform various other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer (automotive industry experience may translate)
• Ability to work in a fast paced/high volume dealership environment
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills
• Experience with G-Suite & other service programs
• Dedication to work safety and accountability

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer

Skills

* Required skills

Benefits