Service Manager

About This Role

Manage the daily operations of the service department at Billion Dodge-Chrysler Jeep, ensuring high levels of customer satisfaction and meeting departmental goals.

Responsibilities

• Oversee the daily operations of the service department
• Ensure high levels of customer satisfaction
• Manage service personnel
• Schedule and organize work
• Maintain service records
• Ensure compliance with safety and environmental regulations
• Meet service department goals and objectives

Requirements

• Experience in automotive service management
• Familiarity with automotive repair processes
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Organizational and problem-solving skills
• Technical knowledge of automotive systems and repair procedures
• Commitment to safety and compliance with environmental regulations
• Proficiency in service management software and other relevant computer applications

Qualifications

• Bachelor’s degree in Automotive Technology, Business Administration, or related field is preferred
• Experience in automotive service management

Nice to Have

• ASE Certification or equivalent

Skills

* Required skills