Service Leader

About This Role

This role is responsible for ensuring a positive customer experience by overseeing safe and quality food preparation and service, and training crew members. The Service Leader will maintain a clean and organized restaurant environment.

Responsibilities

• Ensure great tasting, high quality food is served
• Resolve food quality issues
• Support food safety by monitoring time/temperature, secondary shelf lives, and ensuring adherence to policies and checklists
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front-of-house Crew
• Assist with Crew performance reviews
• Develop future Service Leaders
• Assist with miscellaneous office administration duties including banking, cash handling, and office paperwork
• Ensure office equipment remains in working order
• Order necessary office supplies
• Ensure proper quantity of supplies are available

Requirements

• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• Restaurant experience

Qualifications

• High school diploma
• Restaurant experience

Benefits