Service Leader

About This Role

The Service Leader is responsible for ensuring a positive customer experience by overseeing the preparation and serving of safe, quality food and providing excellent customer service. This role maintains a clean and organized restaurant environment.

Responsibilities

• Ensure great tasting, high quality food is served
• Resolve food quality issues
• Support food safety by monitoring procedures and checklists
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, shift meetings, and line schedules
• Develop and cross-train all front of house Crew members
• Assist with Crew performance reviews and developing future Service Leaders
• Assist with miscellaneous office administration duties including banking, cash handling, and paperwork
• Ensure office equipment is in working order and order necessary supplies
• Ensure the proper quantity of supplies are available as needed

Requirements

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• Restaurant experience

Qualifications

• High school diploma

Benefits