Service Coordination Specialist

About This Role

Serve as the primary point of contact for assigned properties, ensuring the highest quality and efficiency in the FamilyWorks program. Assess resident needs, provide resources and information, and link residents to services and programs.

Responsibilities

• Serve as point of contact for residents at assigned properties
• Attend meetings to support housing activity within CHA
• Follow CHA guidelines for outreach and engagement
• Work collaboratively with internal and external stakeholders and contractors
• Deliver or create opportunities for activities for CHA residents & linkages to FamilyWorks contracted agencies
• Track referrals & resident’s participation in CMTS
• Identify program issues and make recommendations for procedural and program changes
• Support the Family Community Ambassador program in family developments
• Monitor assigned summer food sites
• Survey resident population to identify priority of needs and solicit input on service preferences

Requirements

• Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work extensively with spreadsheets and large amounts of data and internal data systems
• Valid Driver's License
• Good verbal and written communication skills
• Excellent interpersonal communication and customer relation skills
• Ability to handle and prioritize multiple tasks and meet deadlines

Qualifications

• Bachelor’s degree in related field or related experience or a combination of education and 3-5 years of related experience
• 3-5 years of related experience

Nice to Have

• Bilingual skills

Skills

* Required skills

Benefits