Service Advisor: Main Line

About This Role

This Service Advisor role serves as the primary liaison between the Service Department and customers, ensuring continued satisfaction with their Honda vehicles and the dealership. It involves assisting customers with service and maintenance needs and providing excellent customer service in a high-producing environment.

Responsibilities

• Greet customers promptly on the service drive and in the lobby
• Obtain accurate customer and vehicle information
• Review vehicle repair history
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish a method of payment
• Explain all completed work and charges to customers
• Monitor the progress of each vehicle throughout the day and update customers regularly
• Answer customer's phone calls and emails with the highest level of response and attention

Requirements

• Minimum 1 year of Main Line Advisor experience
• Professional appearance and demeanor
• Punctuality
• Basic product knowledge
• Comfortable being on your feet all day indoor/outdoor and engaging with guests in various climates
• Ability to work in a team setting
• Positive attitude
• Ability to work long hours (53-55 hours a week)
• Adaptive to change
• Driven in sales and customer satisfaction
• Effective communication skills (in person, in writing, and over the telephone)
• Must be at least 18 years of age

Qualifications

• Minimum 1 year of Main Line Advisor experience

Nice to Have

• Honda experience is preferred

Benefits