Service Advisor
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This hands-on Service Advisor role involves scheduling and selling service work, assessing vehicle needs, and ensuring customer satisfaction for heavy and medium-duty trucks. You will communicate directly with customers to determine mechanical problems, establish repair timelines, and estimate costs.
Responsibilities
- Greet customers and answer service calls in a timely, friendly manner
- Schedule appointments and communicate with customers to determine mechanical problems and estimate repair costs
- Conduct preliminary inspection of customer's vehicle to visually assess for potential additional repairs
- Test drive vehicles or refer to the test technician as necessary
- Assign sequence numbers to repair orders, obtain customer and vehicle data, and ensure documentation is signed
- Maintain customer satisfaction by following up on repair orders and communicating changes in estimates or timelines
- Advise customers on vehicle care and the value of maintaining vehicles according to manufacturer specifications
- Explain additional work details to customers, including costs and time considerations
Requirements
- 2+ years experience in heavy-duty or automotive parts-related work
- High school diploma, GED, or equivalent
- Experience working with the public in a sales, customer service, or service environment
- Excellent verbal and written communication skills
- Strong phone etiquette and customer service skills
- Active listening skills
- Persuasive communication skills
- Strong time management skills
- Service-oriented mindset
- Self-driven, motivated
- Intermediate knowledge of Windows-based applications (Microsoft Word, Excel, Outlook)
- Strong overall computer proficiency
Qualifications
- High school diploma, GED, or equivalent required
- Minimum of two years of experience in heavy-duty or automotive parts-related work. Experience working with the public in a sales, customer service, or service environment.
Nice to Have
- Procede Experience
Skills
* Required skills
Benefits
About Four Star Freightliner
The Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use.