Service Advisor

About This Role

As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department. This role involves coordinating vehicle repairs, managing repair orders, and maintaining guest communication throughout the service process.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes
• Build and communicate repair estimates
• Follow-up on the progress of repairs and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time
• Explain cost and time requirements in detail and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

Requirements

• Commitment to excellent guest experience
• 1+ year of previous Service Advisor experience
• Valid driver's license and insurable driving record

Qualifications

• 1+ year of previous Service Advisor experience

Nice to Have

• X-Time experience
• CDK experience

Skills

* Required skills

Benefits