Service Advisor

About This Role

Serve as a Service Advisor at Concord Chevrolet, overseeing service orders and ensuring customers receive excellent, prompt, and effective service in an environment of honesty and integrity. This role is crucial for maintaining high customer satisfaction.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Set schedules and assigns tasks to service department employees
• Reinforce company policies and adhere to company standards
• Encourage compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits