Senior On-Site Service Specialist

About This Role

Join a dynamic team as a Senior On-Site Service Specialist, providing top-notch operations support and engaging with cutting-edge technology for duplicating, production, sorting, and mailing tasks to ensure seamless operations and client satisfaction.

Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests
• Maintain meticulous records, manage inventory, and calculate charges for services rendered
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment

Requirements

• High school diploma or GED
• Minimum one year of relevant work experience
• Proficiency in basic computer skills, including MS Office Suite
• Strong communication skills
• Ability to thrive in a fast-paced, customer-centric environment

Qualifications

• High school diploma or GED
• Minimum one year of relevant work experience

Nice to Have

• Previous experience in copy jobs or related fields
• Basic knowledge of electronics and copier equipment repair

Skills

* Required skills

Benefits