Senior On-Site Service Specialist
Posted 2 weeks ago
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Upload Your ResumeAbout This Role
Join our dynamic team as a Senior On-Site Service Specialist, playing a pivotal role in transforming clients' experience through top-notch operations support. This role involves engaging with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction.
Responsibilities
- Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency
- Provide essential equipment troubleshooting and escalate technical issues promptly for resolution
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests
- Maintain meticulous records, manage inventory, and calculate charges for services rendered
- Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions
- Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties
- Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment
Requirements
- High school diploma or GED
- Minimum one year of relevant work experience
- Proficiency in basic computer skills, including MS Office Suite
- Strong communication skills
- Ability to thrive in a fast-paced, customer-centric environment
Qualifications
- High school diploma or GED
- Minimum one year of relevant work experience.
Nice to Have
- Previous experience in copy jobs or related fields
- Basic knowledge of electronics and copier equipment repair
- Valid driver's license with minimum auto insurance coverage
Skills
* Required skills
Benefits
About RICOH COLOMBIA
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. They empower digital workplaces by enabling individuals to work smarter from any location and harness the power of in...