Senior Manager, Digital Product Operations

About This Role

Lead digital product operations to enhance customer experiences and drive business growth for Middle Market customers within American Express Global Commercial Services. This role involves program delivery, design thinking, and cross-functional collaboration to deliver a fully integrated digital business experience.

Responsibilities

• Drive the execution of digital initiatives supporting the Middle Market business segment, managing program delivery plans, timelines, tools, and deliverables.
• Support the delivery of an integrated digital experience across desktop and mobile platforms, collaborating with Product, Engineering, and UX teams.
• Support teams in managing day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked.
• Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners to facilitate communication and alignment.
• Prepare and deliver clear communications and program updates for leadership and stakeholders, influencing senior sponsors.
• Partner with analytics and product teams to define and monitor success metrics for key initiatives and surface insights for continuous improvement.

Requirements

• Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes.
• Strong understanding of Agile methodologies and enterprise program management practices.
• Proficiency in tools such as JIRA, Confluence, Airtable and Rally.
• Experience contributing to customer-centric digital solutions, ideally for commercial or B2B segments.
• Excellent communication, collaboration, and problem-solving skills; able to work effectively across functions and influence without direct authority.
• Highly organized, detail-oriented, and proactive in managing dependencies and delivering high-quality outcomes in fast-paced environments.

Qualifications

• Bachelor's degree or equivalent years of experience
• 5+ years of professional experience in program management, digital transformation, product operations or product delivery, preferably in large-scale or cross-functional environments.

Skills

* Required skills

Benefits