Manager - Digital Product Management
Posted 1 month ago Expired
This job has expired
Looking for a job like Manager - Digital Product Management in or near New York, NY? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Manage digital product development for American Express Global Commercial Services, focusing on evolving and uplifting core platform features for @ Work. This role involves leading product discovery, managing a product backlog, and driving end-to-end product delivery to enhance customer experiences and operational efficiency.
Responsibilities
- Own and lead the delivery and requirements of Product Management experience for GCS customers across multiple products
- Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate the product
- Build and manage a product backlog of features and capabilities, grooming and prioritizing in collaboration with business and development teams
- Facilitate resolution of risks, issues, and changes
- Champion the product vision and roadmap with key stakeholders, Product Owners, and engineering teams
- Participate in and support agile practices and ceremonies to reinforce agile development and incremental delivery
- Collect, analyze, and act on customer feedback and sentiment of digital journeys
- Establish product goals and review success metrics to achieve commercial success and develop appropriate tracking and reporting to measure performance post-launch
Requirements
- Results-driven mindset with ability to work under pressure, navigate ambiguity, and balance multiple priorities
- Strong verbal and written communication skills with ability to influence senior leaders
- Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products
- Proven track record of driving digital innovation and business metrics with a customer-first mindset
- Highly organized
- Strong driver personality, constantly pushing toward clarity and delivery
Qualifications
- Bachelor’s degree
- 4+ years of experience as a product owner and/or product manager role
Nice to Have
- Demonstrated ability to conceptualize and deliver new platform capabilities
- Ability to participate in defining specifications
- Ability to lead conceptual business architecture
- Ability to collaborate within and across teams on design and delivery
- Ability to manage projects and interpret results
Benefits
Certifications
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.