Senior Learning Facilitator

About This Role

This role is responsible for delivering high-impact, virtual instructor-led training to Medicare Advantage sales agents, developing their skills to be confident, compliant, and successful performers. It requires deep expertise in Medicare Advantage sales and exceptional platform skills to create an inclusive learning environment.

Responsibilities

• Plan, coordinate, and deliver virtual instructor-led training (VILT) for new and experienced Medicare Advantage sales agents
• Facilitate new agent training programs, product training, sales skills development, and compliance training
• Create psychologically safe, inclusive learning environments that encourage participation and accommodate different instructional techniques
• Adapt facilitation approach in real-time based on learner engagement, comprehension signals, and group dynamics
• Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback
• Provide subject matter expertise on Medicare Advantage sales processes, objection handling, and needs analysis techniques
• Collaborate with stakeholders to identify performance gaps and training needs
• Develop supplemental materials, job aids, and "meeting-in-a-box" resources to extend learning beyond formal training sessions
• Conduct pre-training assessments and facilitate performance assessments, skills demonstrations, and role-play evaluations to measure competency
• Analyze course evaluations, learner satisfaction data, and post-training performance metrics to assess training effectiveness

Requirements

• 5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent with demonstrated high performance
• Deep Medicare Advantage expertise: Understanding of plan types, enrollment periods, CMS regulations, compliance requirements, and competitive landscape
• Proven track record delivering engaging, effective training to diverse audiences in both in-person and virtual environments
• Medicare Advantage sales experience, including understanding of carrier products and processes, and real-world sales challenges
• Knowledge of consultative sales methodologies, needs-based selling, objection handling, and relationship building
• Understanding of agent compensation structures, production metrics, and what drives agent success
• Familiarity with CMS marketing and enrollment compliance regulations
• Exceptional presentation and public speaking abilities with ability to engage and inspire learners
• Strong virtual facilitation skills with proficiency in Zoom, Microsoft Teams, or WebEx
• Ability to manage group dynamics, difficult participants, and diverse learning styles
• Skilled at asking questions that promote critical thinking and drawing out learner insights
• Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel, SharePoint) and Microsoft Project and Lists
• Comfortable using learning management systems (Cornerstone preferred) to track learner progress
• Collaborative mindset with ability to partner effectively with learning designers and subject matter experts
• Strong organizational skills and attention to detail in managing training schedules and documentation
• Willingness to obtain a health insurance license within first 90 days

Qualifications

• 5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent with demonstrated high performance

Nice to Have

• Bachelor's degree in Business, Communications, Education, or related field
• Active health insurance license
• Experience facilitating leadership development, communication skills, or coaching training for agency principals
• Experience with Kirkpatrick evaluation model or other training effectiveness measurement frameworks
• Familiarity with tools for creating interactive activities (Kahoot)

Skills

* Required skills

Benefits