Senior Client Service Account Associate
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Manage a large portfolio of corporate and/or financial institution clients within the Payments team, acting as a central point of resolution and advisor for effective utilization of Payments Products and Services. Identify product and service gaps, recommend enhancements, and ensure client compliance with risk policies.
Responsibilities
- Act as key advisor to the client, providing advice and consultation on decision making
- Act as client’s central point of resolution and escalation for service issues, liaising with bank partners to manage issues
- Identify and address product/service gaps and development opportunities, leveraging Treasury Services product capabilities
- Use product knowledge to recommend and participate in product enhancements and service delivery plans
- Convey complex ideas and client issues with confidence
- Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal / regulatory / Cyber changes
Requirements
- Minimum 3 years of relevant industry and/or functional experience
- Understanding of core Treasury Services product sets
- Ability to present oral and written communication in an organized, clear and confident manner
- Ability to manage time effectively in a fast paced environment
- Ability to balance competing priorities and deliver on commitments
- Ability to partner with internal colleagues and external clients
- Ability to apply sound judgment during decision making process; evaluate risk factors
- Flexibility with working hours and utilization of virtual connectivity tools
Qualifications
- Minimum 3 years of relevant industry and/or functional experience
Skills
* Required skills
Benefits
About JPMorganChase
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We...