Senior Business Process Consultant

About This Role

Provide strategic guidance and operational support for process improvement initiatives within the Duals program. This role focuses on optimizing operational workflows to improve efficiency, compliance, and member experience for 28 million members.

Responsibilities

• Lead end-to-end process and experience mapping for Duals operational workstreams
• Identify process gaps, inefficiencies, and improvement opportunities
• Develop root cause analysis and defect prevention strategies
• Support data analysis, governance, and visualization of business processes
• Collaborate with cross-functional teams to ensure alignment and execution of process improvement initiatives
• Document and maintain updated process maps and improvement plans
• Communicate effectively with all levels of the organization for process improvement initiatives

Requirements

• Bachelor's Degree in a related field or equivalent experience
• 6+ years managing projects
• Certified Project Management Professional (PMP)-PMI

Qualifications

• Bachelor's Degree in a related field or equivalent experience required
• 6+ years managing projects required

Nice to Have

• Master's Degree in a related field
• Experience in Health Care and/or Insurance
• Process quality certification

Benefits

Certifications