Security Officer - Patrol Alarm Dispatcher

About This Role

Serve and safeguard clients in a financial institution by coordinating security communications, monitoring activity, and guiding officer response to incidents and service requests as a Security Officer - Bank Alarm Dispatcher.

Responsibilities

• Provide customer service to personnel and visitors at a financial institution location by carrying out site-specific, security-related procedures, access control processes, and emergency response activities.
• Operate the dispatch function by monitoring alarms, cameras, and building systems, triaging incoming calls and radio traffic, and coordinating officer responses per post orders.
• Document and communicate incident details using dispatch logs and required reporting tools, escalating to site leadership and/or Allied Universal management as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, providing clear directions to responding personnel and coordinating notifications to local first responders when required.
• Assist with visitor management by verifying identification, issuing visitor credentials when applicable, and directing guests to the appropriate areas while following location policies.
• Support cash handling and critical asset movement protocols by coordinating escorts and/or controlled access requests as directed by site procedures and management.
• Monitor restricted areas and key control processes through approved systems, reporting irregularities and requesting response as needed.
• Conduct regular and random patrols around the business and perimeter, including interior and exterior areas as assigned, noting hazards and maintenance concerns for follow-up through the proper channels.
• Assist with emergency procedures such as evacuation, shelter in place, and lockdown coordination, including communicating instructions to staff and visitors per location plans.
• Provide professional customer service while maintaining confidentiality of sensitive information and following financial institution compliance requirements during routine operations and incident response.

Requirements

• At least 18 years of age (for unarmed roles)
• Possess a high school diploma or equivalent
• Subject to a background investigation
• Subject to a drug screen

Qualifications

• High school diploma or equivalent

Benefits