Security Officer - Flex Visitor Check-In

About This Role

This Security Officer role involves providing front desk customer service, ensuring security protocols, and managing visitor access at a retail or mall location in Chicago, IL. The position requires a people-first mindset to support a welcoming and secure environment.

Responsibilities

• Provide customer service to visitors and tenants at a front desk in a retail or mall location by carrying out security-related procedures, site-specific policies, and emergency response activities
• Control access by verifying identification and/or credentials, issuing visitor passes, and directing guests to appropriate areas
• Monitor the front lobby and nearby entry points for unusual activity and policy violations, deterring unauthorized access through presence and observation
• Respond to incidents and critical situations in a calm, problem-solving manner, including de-escalating concerns and requesting assistance as needed
• Complete required reports and logs such as visitor records, incident documentation, and shift activity updates, and communicate pertinent information

Requirements

• Must be at least 18 years of age (unarmed roles)
• Possess a high school diploma or equivalent
• Ability to pass a background investigation
• Ability to pass a drug screen

Qualifications

• High school diploma or equivalent

Benefits