Security Account Manager

About This Role

Manage daily security operations for clients in the commercial real estate sector, leading and developing a team of security officers and supervisors to deliver exceptional service and ensure safety.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime
• Hire, coach, and manage security officers and supervisors, overseeing payroll, performance, and employee relations
• Serve as the primary point of contact for clients, enhancing relationships and ensuring high-quality service
• Respond professionally to escalated security incidents and emergencies, coordinating with clients and internal teams
• Oversee training, safety, and site operational standards for compliance and excellence
• Manage inventory of uniforms, equipment, and other essential supplies

Requirements

• High school diploma or equivalent
• Valid driver's license if driving a company vehicle or personal vehicle for business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen to manage staffing levels, minimize non-billed overtime, control turnover costs, and manage inventory costs

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

Nice to Have

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Skills

* Required skills

Benefits