Security Account Manager

About This Role

As an Account Manager, you will lead the daily security operations for clients in commercial real estate, managing and developing security teams, enhancing client relationships, and ensuring operational excellence.

Responsibilities

• Manage scheduling, utilizing AI-powered technology to optimize officer deployment and minimize unbilled overtime
• Lead and develop security teams, overseeing hiring, coaching, performance, payroll, and employee relations for security officers and supervisors
• Enhance client relationships, acting as the primary point of contact to ensure high-quality service and protection of people and property
• Handle security incidents and emergencies by responding professionally and coordinating with clients and internal teams on escalated issues
• Direct compliance and security operational excellence by overseeing training, safety, site operational standards, and managing inventory of uniforms, equipment, and supplies

Requirements

• High school diploma or equivalent
• Valid driver's license if driving a company or personal vehicle for business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen to manage staffing levels, minimize non-billed overtime and turnover costs, and control inventory costs

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

Nice to Have

• 2-5 years of experience in security services, preferably in a supervisory or management role
• Experience working in or around commercial real estate (office buildings, retail centers, or similar environments)
• Strong leadership, communication, and organizational skills
• Ability to manage security operations and client expectations effectively
• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Skills

* Required skills

Benefits