Security Account Manager

About This Role

Manage daily security operations for a site in Savannah, GA, leading and developing a team of security officers and supervisors to ensure client satisfaction and operational excellence.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime
• Hire, coach, and manage security officers and supervisors, overseeing payroll, performance, and employee relations
• Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Professionally respond to escalated security incidents and emergencies, coordinating with clients and internal teams
• Oversee training, safety, and site operational standards, and manage inventory of uniforms, equipment, and supplies

Requirements

• High school diploma or equivalent
• Valid driver's license (if applicable)
• Minimum 2 years' experience in business operations, security management, or supervising teams
• Experience leading, developing, and retaining teams and building client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees and manage multiple projects
• Financial acumen to manage staffing levels, minimize non-billed overtime, and control costs

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

Nice to Have

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, contract/proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems (CCTV, access control, badge administration)
• Graduate of certified public safety academy

Skills

* Required skills

Benefits