Section Manager, Production Support

About This Role

The Section Manager, Production Support provides strategic leadership for the daily operations and continuous optimization of Oracle Fusion Cloud HCM and other HR technologies. This role leads a high-performing techno-functional team, partnering with various stakeholders to ensure resilient, secure, and compliant system operations. The Manager will drive governance, data integrity, and operational excellence across HR technologies.

Responsibilities

• Provide strategic leadership for Oracle Fusion Cloud HCM and other HR systems, guiding production support and release management while driving alignment between HR, IT, and business stakeholders.
• Deliver timely, high-quality defect and service request resolution by partnering with technical teams on triage, root cause analysis, and remediation, while managing security administration and maintaining SOX controls.
• Oversee approval of production changes including configuration, testing strategies, and deployment plans to ensure high quality delivery of changes and enhancements.
• Direct and oversee all testing activities including test planning, script review, execution oversight, user acceptance coordination, and regression testing for quarterly Oracle HCM releases, patches, and enhancements.
• Ensure stable production operations through proactive monitoring, issue prevention, and thorough impact assessments.
• Maintain audit ready system documentation, including operating procedures, functional specifications, and data management materials.
• Ensure compliance with PII/PHI policies, data privacy standards, internal controls, and Con Edison Standards of Business Conduct and corporate values.
• Coach, mentor, and develop staff while fostering a collaborative, high performing team culture focused on problem solving and accountability.
• Build strong partnerships across HR Centers of Excellence, Payroll, Talent Management and IT to support effective cross functional execution.
• Drive operational excellence through continuous improvement, innovation, and best practice adoption.

Requirements

• 3-5 years Human Resource, IT or related experience with a minimum of 3 years in a supervisory role.
• Staff management, motivation, and professional growth.
• Maintain a high degree of confidentiality and exercise strict adherence to Personally Identifiable Information (PII) policies and procedures.
• Excellent leadership and management skills.
• Ability to exercise good judgment and render sound decisions.
• Strong oral, written, and presentation skills with the ability to interact effectively with customers, team members, and all levels of management.
• Strong aptitude for analyzing technical challenges, managing priorities, and delegating work as needed.
• Exceptional analytical capabilities, including process evaluation, workflow development, data interpretation, and root cause identification.
• High level of energy and be self-reliant, resourceful, and flexible to handle multiple assignments with excellent organizational skills and a strong attention to detail.
• Ability to thrive in a dynamic, fast-paced environment with high levels of ambiguity.
• Proficiency in Microsoft Office products, with a solid working knowledge of Excel and PowerPoint.

Qualifications

• Bachelor's Degree
• 8 years of overall work experience, including a minimum of 3-5 years in Human Resources, IT, or a related role. Minimum of 3 years in a supervisory role.

Nice to Have

• Experience working with Oracle HCM Cloud and SHRM certification.
• Union workforce experience and budget oversight expertise.

Skills

* Required skills

Benefits