Seasonal Retail Sales Associate

About This Role

Provide excellent customer service to Lowe's customers by understanding their needs, assisting with merchandise, and ensuring a safe and clean shopping environment.

Responsibilities

• Provide SMART customer service at all times through daily execution of Lowe's customer service policies, procedures, and programs
• Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listen to and respond knowledgeably and promptly to customer and associate questions, guiding them through projects when necessary
• Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Write customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management
• Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintain a safe and secure work environment, including daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adhere to all safety requirements relevant to regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operate store equipment as needed depending on role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Requirements

• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping
• Ability to obtain sales related licensure or registration as may be required by law

Qualifications

• Less than 1 year of experience using a computer, common retail technology, and retail experience.

Skills

* Required skills