Fulfillment Associate

About This Role

The Fulfillment Associate is responsible for accurately picking, staging, inspecting, and fulfilling customer orders while providing excellent service and maintaining a safe, organized staging area. This role supports inventory accuracy and requires operation of powered equipment.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management.
• Report safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.

Requirements

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months of Experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified)

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information; 6 Months of Experience using common retail technology, such as smart phones and tablets.

Nice to Have

• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Skills

* Required skills

Certifications