Scheduling Coordinator

About This Role

The Scheduling Coordinator coordinates and maintains caregiver schedules to ensure consistent and reliable care delivery for home healthcare clients. This in-office role manages scheduling for over 50 caregivers using WellSky, responds to daily scheduling changes, and supports agency operations through accurate reporting and effective communication.

Responsibilities

• Create, manage, and maintain daily and weekly schedules for 50+ caregivers using WellSky
• Assign caregivers to client cases based on availability, skills, certifications, and care needs
• Respond promptly to caregiver call-offs, emergencies, and last-minute schedule changes
• Communicate schedule updates clearly and professionally with caregivers via phone, text, and system notifications
• Ensure appropriate staffing coverage to meet client care requirements
• Monitor caregiver availability, time-off requests, and scheduling conflicts
• Prepare and distribute weekly scheduling reports for leadership review
• Maintain accurate and up-to-date scheduling records and documentation in WellSky
• Collaborate with office staff and leadership to anticipate staffing needs
• Participate in a rotating on-call schedule by carrying the shared office on-call cellphone as assigned

Requirements

• High school diploma or equivalent
• Strong organizational and time-management skills
• Ability to multitask and work effectively in a fast-paced environment
• Excellent verbal communication and customer service skills
• Comfortable using scheduling software
• Detail-oriented with strong problem-solving abilities

Qualifications

• High school diploma or equivalent
• Previous Scheduling Or Administrative Experience preferred. Experience in home healthcare or home care scheduling preferred.

Nice to Have

• Previous Scheduling Or Administrative Experience
• Experience in home healthcare or home care scheduling
• WellSky experience
• Ability to remain calm and solutions-focused during high-pressure situations
• Strong interpersonal and communication skills
• Dependable, punctual, and team-oriented
• Flexibility and adaptability to changing schedules and staffing needs

Skills

* Required skills