Sales Technology Enablement Manager

About This Role

Lead the firm's sales technology training program, focusing on Salesforce adoption and usage to enable lawyers, legal practice specialists, business development, and marketing professionals to drive strategic growth and deepen client engagement.

Responsibilities

• Design and deliver engaging, role-specific technology training programs, onboarding sessions, and one-on-one training that improve business development capabilities and technology adoption
• Translate Salesforce CRM capabilities into practical benefits for lawyers by demonstrating how data and tools support client development, cross-practice collaboration, and client relationship expansion
• Partner with the Salesforce Administrator to share user feedback, recommend enhancements, and align training initiatives with system updates and new functionality
• Collaborate with the Commercial Excellence team to integrate technology-enabled sales coaching into lawyer and staff training programs, ensuring consistent messaging and alignment with firmwide business development strategy
• Engage with firm leadership and practice group leaders to identify training needs, skill gaps, and opportunities to improve business development effectiveness
• Build user-friendly training materials (guides, tutorials, and videos) tailored to different audiences, ensuring adoption at all levels
• Manage the firm’s Salesforce LMS pages, including strategy, content development, and ongoing updates to videos, guides, and resources to ensure relevance and usability
• Serve as a trusted advisor to Salesforce users, helping them embed CRM, business intelligence and other business development practices into their daily work
• Measure and optimize training impact by tracking engagement, adoption metrics, and business outcomes to continuously refine enablement programs

Requirements

• 7+ years of experience in sales training, business development coaching, or client relationship management (preferably in professional services)
• Strong knowledge of Salesforce CRM
• Experience designing and facilitating training programs for professionals
• Excellent communication, presentation, and interpersonal skills
• Strong organizational skills, attention to detail, and ability to manage competing priorities under tight deadlines
• Collaborative, consultative approach to working with senior leadership and partners
• Ability to learn new concepts and skills quickly

Qualifications

• Bachelor’s degree required; advanced degree or certifications in training and business development preferred.
• At least seven (7) years of experience in sales training, business development coaching, or client relationship management, preferably in professional services.

Skills

* Required skills

Benefits