Sales Support Representative HVAC
Posted 3 weeks ago
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Upload Your ResumeAbout This Role
This Sales Support Representative role involves working with sales associates to provide personalized customer service, determine product solutions, and coordinate deliveries for HVAC customers. The position focuses on ensuring timely quotations, accurate sales orders, and resolving customer inquiries.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions
- Ensure the delivery of personalized customer service through timely quotations and accurate sales orders
- Coordinate deliveries on behalf of customers
- Answer sales calls for general information, addressing and resolving customer concerns or questions
- Effectively use customer relationship management (CRM) system and phone system
Requirements
- Ability to effectively use customer relationship management (CRM) system and phone system
- Digital literacy including Microsoft Office
- Ability to quickly learn product knowledge and processes
Qualifications
- 0-3 years of sales and/or customer service experience is preferred
Nice to Have
- Experience in HVAC, plumbing or other trades
- Strong skills for sales, including the ability to upsell
- Track record of responding quickly to customer needs and ability to make decisions in a timely manner
- Ability to react well in a fast-paced environment and follow through on commitments
- Highly motivated and customer service oriented mentality with ability to build relationships
Skills
* Required skills
Benefits
About Ferguson
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. They exist to make customers’ complex projects simple, successful, and sustainable, providing best-in-class products, service and capabilities across multiple industries.